Quick answers to your most common questions. Anything missing? Let us know.
Can I show or hide something with the block or shortcode?
Both the block and shortcode have parameters/attributes that you can use to hide or show specific contact card elements. For more info on these, please see the following documentation sections:
It asks me for a Google Maps API Key but I don’t know what it is or how to get it.
Google now requires that you have your own API key to display a map on your website. With this in mind, we have prepared a tutorial to help you create a Google API key and add it to the plugin.
Google Maps shows my business in the wrong location
Unfortunately, in some cases Google is unable to find the right latitude and longitude to match your address.
In some cases, you may be able to get it to properly locate you by tweaking the address. Sometimes Google just needs a bit of help. Once you’ve got the right coordinates you can go back and restore your original address, and save the form without touching the coordinates again.
If you’re unable to get Google to recognize your location, the best thing to do is to leave the Google Map out when you print your contact card. You will also want to hide the Get Directions link, because Google will guide your customers to the wrong location.
There’s not much I can do about this, unfortunately. Even if you were able to manually set the latitude and longitude, Google would still show bad directions, because it uses the address, not the coordinates, for this feature.
What’s the Schema Type?
This allows you to let search engines like Google know exactly what kind of business you run.
That way, when someone looks for a real estate agent or a restaurant in your area, they’ll know to include you in their search results.
You may not find a type that’s a perfect match for your business. Choose the option that’s most appropriate for your business, and fall back to a more generic type, such as Local Business, if you need.
How do I contact support?
We provide the best support for the free plugin that We’re able to provide for free. But there is only so much we’re able to do while keeping the business sustainable. Still, we’d encourage you to post your support request on the official forums and we’ll help out as best we can.
If you are using the premium version of the plugin, please reach out to us via the support center on our website.
Can I get a refund?
We offer a 14-day money-back guarantee on all products. Request a refund.